Software Support Executive 

Gender: Male / Female

Salary:

1.8 Lacs/Annum (Fresher)  

2.4 – 3.0 Lacs/Annum (Experience)

Education: Graduate/Post Graduate

Experience: Freshers / Experience

Skill:

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network
    configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved
    a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

Recruitment process:
1. Fill out the form
2. Check your mail for Logical & Technical Tests
3. Complete the test
4. Check mail regularly for further communications

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