Software Support Executive 

Join Us as a Software Support Executive!

Are you passionate about technology and problem-solving? Step into a role where you can resolve technical issues, enhance customer experiences, and grow your expertise.

Position Details

  • Gender: Male/Female
  • Education: Graduate/Post Graduate
  • Experience: Open to Freshers and Experienced Candidates

What You’ll Do

Diagnose & Troubleshoot:

  • Identify solutions for software and hardware issues.
  • Troubleshoot technical problems, including account setup and network configurations.

Customer Support:

  • Ask targeted questions to quickly pinpoint problems.
  • Guide clients through step-by-step solutions via phone, email, or chat.
  • Escalate unresolved issues to relevant internal teams, such as developers.

Resolve & Document:

  • Track issues to resolution within agreed timelines.
  • Ensure all issues are logged accurately.
  • Maintain detailed technical notes, manuals, and timely reports.

Follow Up & Improve:

  • Ensure IT systems are fully functional after troubleshooting.
  • Provide accurate and prompt feedback to customers.
  • Refer to internal or external resources for precise solutions.

Build Relationships:

  • Foster positive, professional relationships with clients.
  • Manage and prioritize multiple open issues effectively.

Who Are We Looking For?

  • Strong problem-solving skills with a customer-focused mindset.
  • Excellent communication and interpersonal abilities.
  • A knack for managing multiple tasks simultaneously.
  • A proactive approach to learning and documenting technical knowledge.

Recruitment Process

  • Apply: Fill out the application form.
  • Test: Check your email for Logical and Technical Test details.
  • Complete: Take the test as instructed.
  • Stay Updated: Monitor your email for updates on your application.
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